General Contracting Conditions
Below is the contractual document that will govern the contracting of products and services through the website www.miralles.shop, owned by GUILLERMO CABRERA SL, B - 46297990, registered office at C / Barcelonina 3 (46002) València (hereinafter MIRALLES).
The acceptance of this document implies that the user has read, understood and understood what is stated below, that he has sufficient capacity to contract and that he assumes all the obligations contracted by him.
1. Identity of the parties
On the one hand, MIRALLES, and on the other the user, registered on the website through a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to MIRALLES.
2. Purpose of the contract
The purpose of this contract is to regulate the contractual relationship of purchase-sale born between yourcompany.com and the user at the time when the latter accepts the corresponding box during the online contracting process.
The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product or service.
3 . Contracting procedure
The user to be able to access the services offered by the provider, must register through the website through the creation of a user account. To do this, the user must provide freely and voluntarily the personal data that will be required.
The user will select a username and password, committing to make a lawful and diligent use of them, and not make them available to third parties, as well as to communicate to yourcompany.com the loss or theft of the same or of the possible access of a third party not authorized, in such a way that it proceeds to the immediate blocking of the account.
Once the user account has been created, it is informed that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting process will follow the following steps.
1.- Add product to the shopping cart by activating the "Add to cart" box
2.- Check the products added to the cart and start the purchase process
3.- Introduction of the user's personal data such as e-mail, username and password
4.- Billing information and shipping address
5.- Selection of transport mode
6.- Payment mode selection
7.- Validation of payment
8.- Purchase confirmation
4. Applicable guarantees
All products include at least 2 years Manufacturer's Warranty according to the criteria and conditions described in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of the Consumers and Users and other complementary laws. The user can consult the specific guarantees of each product in the technical sheet of each product. In case of breakage or breakdown of any product that you have purchased in our store, contact us and we will inform you about the guarantee. Guarantee services are provided by the product manufacturer, not your company.
In addition, they have a Satisfaction Guarantee of 14 business days from the date of purchase. Yourcompany.com is responsible for the lack of compliance that may occur in the next two years from the delivery of your product, the user must tell your company what happens with your product within a maximum period of two months from that he perceives it.
If a product arrives defective at the home of the user your company.com will proceed, as appropriate, to repair, replacement, price reduction or termination of contract without any additional cost.
Logically, the damages produced by the user outside the manufacture of the products do not fall within the guarantee.
The delivery of orders will be made at the delivery address freely designated by the user in the terms contemplated on the website. MIRALLES assumes no responsibility when the delivery of the product or service does not occur as a result of the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the shipping company, assigned to such an effect, as is the absence of the addressee.
Notwithstanding the foregoing, the provider must take the measures required of a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender as the recipient, so it can not impute any liability against your company.com.
Upon delivery of the goods, the buyer must check the contents of the delivery note. Your signature will imply compliance with the content indicated on the aforementioned delivery note, so Suempresa.com will not accept claims for breach of this agreement.
6. Prices and payment methods
All the prices indicated are fixed prices that contain the Legal Value Added Tax (VAT). The VAT refund is excluded.
The discount codes, in the case of promotions, can be entered before finalizing the order in the shopping cart. Promotional gifts will be automatically added to the shopping cart.
The forms of payment contemplated on the website are:
• Payments with Paypal
No need to be a PayPal user.
Payments by bank card and PayPal are completely safe and confidential.
When you place your order, it will be redirected in encrypted form to the PayPal payment gateway.
Within this gateway you can make the payment in a completely secure way. Yourcompany.com is a verified user of PayPal, this guarantees that we fulfill all the requirements of security and trust with our customers.
• Card payments
In your company, paying by card is just as safe as paying by Paypal. Our virtual POS is an encrypted payment gateway (SSL protocol encrypted to 256 bits) and will be transmitted to our server in the safest way. We do not have access at any time to the personal data of the accounts, but at the moment you activate the checkbox to pay your order you go directly to the Redsys payment gateway in which the payments are made.
6. Right of withdrawal and returns
The user will have a maximum period of 14 working days from the date of receipt of the product for the return of the same.
For the return of the product, it must be in perfect condition and in its original packaging. To carry out this withdrawal, the user must send a revocation document to the administrative headquarters of yourcompany.com at the address indicated above or communicate it through one of the contact forms that yourcompany.com makes available to users.
The period in which the amount of the purchase will be refunded will be a maximum of 30 days, in terms of the return costs in case of withdrawal, the law accepts that the costs of shipping the product to our facilities are supported by the consumer. The amount of the purchase will be refunded, discounting the return costs in the case that once the product is received, the perfect condition of the product is verified. The refund of the amount of the order will be made in the same way in which the customer made the payment, except for requesting another way of refund.
Products made according to the consumer's specifications are not subject to the right of withdrawal.
7. Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of non-prefabricated goods and whose production has been tailored according to an individual choice or instruction by the consumer or that are clearly adapted to the personal needs of the consumer.
The right of withdrawal expires early in the case of contracts for the delivery of sealed products that are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.